How can I order from you?
International customers are advised to contact us prior to making payment. We may offer you a discount for making payment by bank transfer. Alternatively, international customers can also purchase through our online basket which will link you securely to PayPal.
How can I pay for the items?
Ideally, in Malta we prefer payment by Cash, Cheque or Bank Transfer.
International customers are encouraged to contact us regarding payment. We prefer payment by bank transfer although we also accept payments through PayPal.
What if I cant afford to pay in one payment?
Do you offer assistance in choosing the right items?
Are all items available for immediate dispatch?
How long will my order take to receive?
All items listed on our website are available for immediate dispatch and are usually sent within 48 hours of cleared payment.
How much will postage and packing be?
To view our current prices for postage and packing please click here.
How are the items packed?
We absolutely ensure all items are packaged in a suitable manner. All breakable items like glass and ceramics are bubble wrapped and all items are sent in boxes with suitable protection.
What are your opening hours?
We are an e-commerce based business making us available 7 days a week, 24 hours a day, 365 days a year. All messages sent via the online Contact Us feature or e-mail will be answered on the same day - generally within 2 hours of receipt. We are also contactable on Live Chat and phone for an immediate response.
Do you provide samples?
Yes we do. For international customers, all our items have a minimum order quantity of one so you can simply purchase several different products and then make an informed decision on what specific items will help make your special day that little bit more memorable. For customers in Malta, most items are available for viewing by appointment. We strictly do not sell individual items to those present in Malta and carry a minimum order of 15.00.
Can we see samples in person without ordering online?
Customers wanting to see samples of products in person can do so by contacting us through the Contact Us feature on our website or by clicking here. We are based at University Heights, Malta and product viewings are available 7 days a week.
What if I dont like my items when they arrive?
While we go to great lengths to ensure our items are of the highest quality, if for any reason you are not completely satisfied with your purchase, we offer a full replacement or Money Back Guarantee. Please refer to our Money Back Guarantee policy by clicking here.
Are my personal details kept confidential?
Absolutely. We ensure your details are only used to process your order and will NOT be forwarded to any third party or used for any marketing promotion. For full details please refer to our Privacy Policy by clicking here.
My question is not answered in this list. What should I do?
Please contact us either using the Contact Us feature on our web site or by clicking here.
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